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Showing posts from September, 2009

AB(solutely)NORMAL

Fetching my mother from the grocery last Sunday, I’ve picked up ire as well. She was about to board the car when a cab driver wouldn’t allow her to comfortably and safely get in as he continued to unpleasantly drive towards her. As if that wasn’t enough, he rudely shouted at my mom saying she shouldn’t be boarding where we were – in a drop-off point where they too pick up their passengers. That ticked me off! I was behind the car as I just closed the compartment door right beside the cab driver. Having witnessed his arrogance, I approached and disdainfully cursed him. Pointing out his disrespectfulness seemingly admonishing him of how would it affect him if such is similarly done to her mother, I bullied him. I was somewhat harsh. The cab driver’s face suddenly changed into a terrified-pitiful look. Guilty, I knew I could have been more diplomatic… Spur of the moment rather got the better off me… If my bullying of him was witnessed by anyone, chances are, their sympathies will be ...

Customer Service 101

Upon entering some establishment, we were welcomed with greetings uttered with passion. As soon as such welcoming was delivered, they proceeded with what they were doing as if the greeting was obligatory. I didn’t feel the sincerity. Though, I didn’t bother. Some sensitive customers would have reacted… While the misconstrued saying “The customer is always right” gives customers prerogative to loftiness, it gives service personnel conscientiousness to servitude. What is discontenting about this though is not the sense behind it, may it be politically right or otherwise, but the unlikely nature on how the workforce applies impartiality regardless of the situation it represents. Modesty and patience are considerable factors. These attributes are relatively important when interrelating with people from different walks of life. Accordingly, working in an environment where consumers as customers are the main source of an establishment’s bread and butter, they also deal with ‘indirect cu...

Fresh Blood in Old School

The title is rather suggestive of a horror story wherein a young Count is boldly biting on exerting his influence all over and among those within an ancient castle. Far from the eerie scenarios though, it’s a familiar circumstance in a modern setting. With change as the only constant thing as not just a popular cliché but a guiding principle. Horror is what it is only for those proud enough to embrace such development. On the face of innovation in a time such is vital, new ideas are sought for. In achieving these, young bloods are taken into service; classically, at the expense of old school’s pride. When I was just starting (once a new blood) with the company I am currently employed in 6 years ago, we were told of the new ideas we can bring in as one considerable reason for which we were hired. Not to put my best foot forward nor simply make an impression, I considerably contemplated on decently abiding professionalism. Accordingly, I’ve earned a significant reputation for my subst...