Switching On the Sun

A lot has been written (and said) on how customer service should be carried out. Most often than not, it is through these insights that give customers such haughtiness; on the face of it, embodying their domineering clout over service providers. How about being the customer – the service-recipient? While wanting to satisfy their needs at the expense of people they feel are under their control, customers forget or are unmindful (and similarly insensitive) of the character behind the person at their disposal. For instance, the security guard we reprimanded for “arrogance” as per our own account or the “tactless” service crew we wanted fired could be responsible enough to enable themselves to work and feed their family. The accusation against them could have been blown out of proportion due to our self-centered inconsiderateness for how could they have not been “that uncaring” if only to likewise care for their family’s source of income. We have to remember that there are at least ...

Fetching my mother from the grocery last Sunday, I’ve picked up ire as well. She was about to board the car when a cab driver wouldn’t allow her to comfortably and safely get in as he continued to unpleasantly drive towards her. As if that wasn’t enough, he rudely shouted at my mom saying she shouldn’t be boarding where we were – in a drop-off point where they too pick up their passengers. That ticked me off! I was behind the car as I just closed the compartment door right beside the cab driver. Having witnessed his arrogance, I approached and disdainfully cursed him. Pointing out his disrespectfulness seemingly admonishing him of how would it affect him if such is similarly done to her mother, I bullied him. I was somewhat harsh. The cab driver’s face suddenly changed into a terrified-pitiful look. Guilty, I knew I could have been more diplomatic… Spur of the moment rather got the better off me… If my bullying of him was witnessed by anyone, chances are, their sympathies will be ...